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PR3 - Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements

AEP follows regulatory guidelines in regard to information required on customers' electric service bills and the required font sizes for the print. AEP also maintains a database of customer bill messages. These messages are printed on the customers' bills based on state requirements such as; annually, semi-annually or upon request. In addition, various inserts are sent with the customers' bills to meet various regulations and guidelines.