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EU21 - Contingency planning measures and disaster/emergency management plan and training programs, and recovery/restoration plans

"Human Resources maintains a Business Continuity Plan and Disaster Recovery Plan (subset of AEP Plan) as well as a Pandemic plan. In October 2011, we submitted a revised Business Impact Analysis to HR where we defined our critical processes, response during an emergency, and impacts to customers and company operations. This effort we feel adequately shows our commitment to maintain up to date contingency measures.  "

2012